Refund Policy

Transparent and straightforward refund guidelines for your confidence

Overview

At PebbleGroveBeacon, we recognize that plans may shift, thus we commit to offering equitable and understandable refund policies. This document details the conditions when refunds can be requested for yacht rental services.

It is important to understand this policy thoroughly before securing a booking. In reserving a yacht with PebbleGroveBeacon, you are expressing your consent to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Entitled to: A complete refund minus administrative fees

Processing Duration: 5-7 working days

Administrative Charge: €50 for credit card transactions

Stipulations: Must be requested via written communication through email or phone

24-72 Hours Before Charter

50% Refund

Entitled to: Half of the total rental cost

Processing Duration: 7-10 working days

Administrative Charge: €25 taken from the refund amount

Stipulations: A legitimate rationale needed; administrative costs deducted

Less than 24 Hours Before Charter

No Refund

Entitled to: No option for refund

Exception: Cases of urgency might be given consideration

Alternative: Company discretion may lead to offering a credit for future charters

Stipulations: Written evidence is obligatory for emergency circumstances

Weather-Related Cancellations

Our Commitment to Safety

Your safety is our utmost priority. Should the weather conditions be assessed as hazardous for sailing by our qualified captain, we have flexible alternatives:

  • Fully Refunded: If it is not possible to reschedule, a full refund will be given
  • Rescheduling: Transfer your booking to another available slot at no extra charge
  • Booking Credit: Offered a voucher valid for one year from the original date of the charter

Evaluating Weather Conditions

The process includes evaluating the following:

  • Assessment of wind speeds and directions
  • Examination of swell height and ocean conditions
  • Visibility predictions and potential precipitation
  • Notices from the Coast Guard and related alerts
  • Expert safety appraisal by the captain

Decision Making Timeframe: Decisions on cancellations due to weather are typically made at least 4 hours prior to the scheduled departure time.

Medical Emergency Refunds

Extreme Situations

We appreciate that unexpected medical events may take place. Special consideration might be given for the following instances:

  • Immediate illness or injury resulting in hospital care
  • Loss within the immediate kin
  • Called for military service or emergency duty
  • Summoned for jury or obligated by a court
  • Natural calamities preventing travel

Necessary Documents

To process an exceptional refund, we require:

  • A medical certificate or hospital records
  • A death certificate when relevant
  • An order for military duty
  • A juror summons or a subpoena
  • Travel advisories or declarations of emergency

Procedure: Applications for emergency refunds will be processed within 3-5 business days following provision of the necessary documentation.

Operational Cancellations

Mechanical Dysfunctions

If the boat assigned to you suffers from technical problems that cannot be resolved promptly:

  • Replacement Boat: Efforts will be made to arrange a comparable alternative
  • Fully Refunded: When no appropriate substitution can be offered
  • Partial Refund: If the alternate vessel is priced differently
  • Compensation: Additional recompense may be provided for the inconvenience faced

Crew Inaccessibility

In the unlikely event our certified crew is not available:

  • A replacement crew will be sourced if feasible
  • Complete reimbursement if we cannot proceed with the charter
  • Options to reschedule without extra fees

Refund Processing

Refunding Process

Refunds will be returned using the same payment method as was used for the original booking:

  • Credit Cards: Reflect within 5-7 business days
  • Direct Bank Transfers: Takes about 7-10 business days
  • Cash or Check: Generally processed in 3-5 business days

Service Charges

Credit Card Transactions

A €50 charge is applicable for cancellation requests placed more than 72 hours before the charter

Direct Bank Refunds

A €25 fee is assigned to all refunds processed via bank transfer

International Transactions

Additional fees may be incurred for transactions taking place across international borders

Charter Vouchers

Scenarios for Credit Issuance

Charter credits could be offered as a substitute to refunds under certain circumstances:

  • Late cancellations (within 24 hours)
  • Charting plans hindered by weather disruptions
  • Voluntary booking adjustments made by clients
  • Unanticipated operational setbacks

Voucher Conditions

  • Validity Period: Redeemable for 12 months post issuance
  • Non-transferrable: Cannot be passed on to someone else
  • Nominal Worth: Corresponds to the total value of the charter without any deductions for administrative fees
  • Applicability: Can be used against any future charter availability
  • Expiration: Cannot be extended past the 12-month deadline

Partial Refunds for Incomplete Services

Interruptions of Service

If your yacht rental is discontinued or cut short due to reasons within our authority:

  • Reimbursement adjusted based on the unrestored duration
  • Credit for a subsequent charter equivalent in value
  • Complimentary offerings or enhancements

Client-Caused Disruptions

Should a charter be terminated prematurely due to misconduct or breach of safety by the guests:

  • No reimbursement for the unutilized portion
  • Entire fee is to be paid in full
  • Possibility of incurring additional charges

Contesting Refund Decisions

In case you object to a refund resolution, the following options are available:

  • Re-evaluation request directed to our administrative body
  • Submission of further evidence or statements
  • Intercession through consumer affairs agencies
  • Legal pursuits as provisioned by governing laws

Refund Request Procedure

Starting Point: Get in Touch

To initiate a refund, please reach out via:

Second Step: Essential Details

Ensure your request includes:

  • Your confirmed booking identification
  • Specifics of the planned charter time
  • The cause for your cancellation
  • Relevant corroborating records (if necessary)
  • Your preferred method for the refund

Final Stage: Evaluation and Execution

Our team will acknowledge your petition within one day, assess it comprehensively, deliver a determination within two days, and carry out reimbursements according to the timeframes mentioned earlier.

Key Points to Remember

  • All applications for refunds must be made in writing
  • Refund transactions are in €, independent of the original payment's denomination
  • We advocate for the purchase of travel insurance
  • This policy is amendable with a notice of 30 days
  • Refund operations comply with applicable levies and legal directives

Contact Information

For all inquiries regarding refunds or to submit a refund petition:

Refunds Department
PebbleGroveBeacon Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 15 26 00
Email: [email protected]
Business Hours: Monday to Friday, from 9 AM to 5 PM

Last Revision: August 20, 2026

This refund procedure aims at being straightforward and clear-cut. We urge you to inspect these terms scrupulously ahead of reservation and feel free to approach us for any clarifications.